BUILDING GUIDE

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  1. Introduction
    1. Welcome
    2. About JBG SMITH
  2. Operations & Services
    1. Tenant Service Center
    2. HVAC
    3. Mail Service
    4. Elevators
    5. Energy and Water Management
    6. Indoor Environmental Quality
    7. Recycling
    8. Rent Payment
    9. Storage Space
    10. Telecommunication Providers
    11. Janitorial Service
    12. Service Requests
    13. JBG SMITH Property Services
    14. Fitness Center
    15. Conference Center
  3. Policies & Procedures
    1. General Rules and Regulations
    2. Moving Policy
    3. Smoking and Tobacco-Based Product Policy
    4. Holiday Decorations
    5. Tenant Alterations
    6. Sublease and Assignment Guide
    7. Forms
  4. Access
    1. Hours and Holidays
    2. Deliveries
    3. Loading Docks
    4. Courier Services & Messengers
    5. Solicitation
    6. Visitor Access
    7. Vendor / Contractor Access
  5. Transportation
    1. Parking Information
    2. Directions & Location Map
    3. Shuttle Service Schedule
    4. Transit
  6. Security
    1. Overview
    2. Security Operations Center
    3. Tenant Precautions
    4. Equipment Removal
    5. Theft
    6. Lost & Found
    7. Access Control
    8. LiveSafe
  7. Emergency Preparedness & Procedures
    1. Fire and Life Safety
    2. Floor Warden Training
    3. Tenant Emergency Plans
    4. Emergency Contact Numbers
    5. Active Shooter
    6. Bomb Threat Emergency
    7. Elevator Malfunction
    8. Fire Emergency
    9. Flooding and Water Emergencies
    10. Medical Emergency
    11. Power Failure Emergency
    12. Severe Weather
    13. Earthquake
    14. Toxic Hazards Emergency
    15. Civil Disturbance
    16. Pandemic Preparedness

Medical Emergency

In the event an employee or visitor becomes ill, or there is an accident in your office, please do the following:

  • Call 911 and provide the dispatcher with the following information:
    • Your name/the name of your organization
    • Your building name and address
    • Your floor number and the location of emergency on floor
    • Any details of accident or illness
  • Do not move an injured/ill person - Try to make them as comfortable as possible.
  • Whenever possible, have someone meet the emergency unit in the lobby.

 During business hours:

Please contact the Property Management Office to let them know of the emergency.  Please provide your name, phone number, and your location.  If you cannot reach the Property Management Office, please call the Tenant Service Center at (703) 769-1250.

After business hours or on weekends:

Please call the Tenant Service Center at (703) 769-1250 and inform them you have called 911 and briefly describe the nature of the emergency.

Determine, if possible: 

  • Name, address and age of injured/ill person
  • Nature of problem
  • Allergies and if currently on any medication
  • Local doctor

The Property Management Office or the Tenant Service Center will notify building staff so they can direct the emergency personnel to the correct location.